Support Policy

At Based Works, we are dedicated to providing excellent support to our users. This Support Policy outlines what you can expect from us regarding technical assistance, response times, and the scope of our support.

Support Channels

We offer support primarily through email at support@basedworks.co and our community channels. Paid plans may include priority email and WhatsApp support to ensure your issues are resolved quickly.

Response Times

We aim to respond to all support inquiries within 24 hours during business days. For critical issues affecting service availability (such as downtime), we strive for immediate response.

Scope of Support

Our support includes assistance with the installation, configuration, and use of our platform. It does not include support for third-party applications, integrations not officially supported, or custom code development, unless explicitly covered by a specific agreement.